- Refunds that will be made due to service not delivered/cancelled will be made to original credit/debit card or device.
- Convenience fee charged for the financial services provided through Sampath Bank is not refundable.
- All the payment related information will be collected and kept with the relevant banks while the rest of the user information that had been collected here is for the use of Sampath Bank.
- If the water supply you pay is disconnected, the water supply will not be connected during this payment and you should visit the Department of Water works in the Kandy Municipal Council.
- If the water bill you pay is credited to the wrong account number, you should have bring the original and duplicate of the online verification receipt, National Identity Card, and water bill for the correction, and return to the Department of Water works in the Kandy Municipal Council.
Note: If you wish to use a Debit Card, please make sure that the Debit Card supports on-line payments, and necessary configurations are done. You may contact the issuing bank for verification.